Hello Friends!
My Name is Barbara Clymer!
I am a passionate User Experience Researcher seeking to apply my skills and experience in qualitative research to provide insights, actionable recommendations, and positively impact businesses, employees, and customer outcomes.
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Pair this with my highly compassionate personality, critical thinking skills, authenticity, and genuine love of people and UX research makes for a strong UX researcher!
01 SKILLS
USERS FIRST
When starting the research process, my goal is to understand the needs and "why's" behind each research request.
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Usability testing
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User interviews (IDIs)
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Staff research
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Surveys
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Prototype testing
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Workshops
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Concept testing
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Contextual inquires
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Journey mapping
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Personas
UNDERSTANDING THE NUMBERS
It's one thing to collect the data, it's another to understand it, and more importantly, be able to convey this information in an easy to understand manner.
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Benchmarking
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Measuring ROI
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Qualitative / quantitative analysis
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Affinity mapping / synthesizing
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Rapid ideation
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Reporting research findings and opportunities to various stakeholders
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Managing a research repository for company-wide access
NEVER STOP LEARNING
I believe this is the basis for every great researcher. Challenging myself with continually improving is a trait I take great pride in!
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Empathetic
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User Focused
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Curiosity
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Eager to learn / grow
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Driven
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Self-motivated
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Compassionate
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Critical Thinker
02 CASE STUDIES
Context
When a user has certain medical complications, our support team was required to call that user directly for additional details.
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Problem
In order for our team to process the medical bills, the user is required to explain in thorough detail what went wrong. Some of these medical complications are rather touchy and emotional topics causing a great deal of emotional distress for our users to relive while also putting our support team in a difficult position of asking invasive questions. ​
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Short-term Goal
Understand the current bill process system and why it exists.​
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Long-term Goal
Limit the amount of phone calls our support team is required to make and to find an alternative solution to gather the information we need from our users in a less intrusive manner.
Project Digital Payments
Context
​Due to legal restrictions, a new digital payment platform involving a 3rd party replaced a major process that directly impacts over 70,000 of our users.
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Problem
This new platform contains a fee to utilize and is deterring a concerning amount of customers from switching over resulting in loss of revenue.
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Short-term Goal
For each page of the setup process, we were looking to understand users initial reaction and why, their expectations, and any questions, concerns, and surprises they encountered.
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Long-term Goal
Tracking trend using benchmarking methods to identify increased / decreased satisfaction and effort scores between different releases then identifying what specifically impacted these scores. From here, our goal was to increase confidence levels of opting-in, reduce overall support call volume regarding this platform, and ultimately to uncover opportunities of “How might we limit resistance of our users not adopting this new platform?”
Project Mobile
Context
The company website on mobile usability was largely unknown to our team, yet we we were continuing to see growth in mobile usage. ​
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Problem
We had received numerous feedback from support stating, "The website is not mobile friendly". However, we were unsure what specific areas were causing our users' frustration.
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Short-term Goal
Discover what and why specific areas on our mobile layout were failing to meet our users' needs and expectations.
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Long-term Goal
As we looked to refactor the website experience, we aimed to identify opportunities for improvement.
Project Staff Research
03 EXPERIENCE
2022-Present
Samaritan Ministries International Healthcare
Lead UX Qualitative Researcher
Working along side cross-functional teams in the healthcare industry. This is where I began training new UXRs', working with complex research projects, and embracing my inner child to repetitively ask the never-ending "whys".
2021-2022
General Assembly
UX Researcher & Designer
So just to be clear, I get to do what I love and making a living from it? Heck yeah, sign me up! This is where I discovered my passion for being a UX advocate! With the encouragement and support of my better half, I joined GA and have been smiling ever since!
2017-2021
Restaurant Industry
Server, Trainer & Manager
Spent the majority of my time sharing puns that either had customers laughing or rolling their eyes.
2021-2025
Client Work
UX Researcher Consultant
I have a special place in my heart for assisting non-profit organizations uncover practical and efficient research-backed solutions!
2021-2022
Crowning Touch
Finish Carpentry
Main responsibilities included cutting corners, screwing things up, and making joints... I was a finish carpenter, did I not mention that?
2017-2017
Teller County
Correctional Officer
Was able to apply my love of serving people in a high stress environment and managing and caring for their needs.
2012-2016
Oklahoma State University
Student, Desk Clerk & Residential Advisor
When I wasn't spending my time in class or studying, I was working my tail off with multiple jobs to pay off tuition. Ended up with a Marketing degree and graduating with zero college debt, woohoo!!
04 testimonials
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Kendra Doss,
UX Design and Product Leader
Barbara is an exceptional researcher and an accomplished facilitator. She leads challenging cross-functional research workshops, mentors other researchers and consistently leverages the power of purposeful research and data to identify gaps and tell a meaningful story… Her deep empathy for users drives everything she does and Barbara is a tireless advocate with an unmatched work ethic. She is a true asset to any team.
Genesis Valentine,
UX Researcher
Barbara is an incredibly sweet and humble person. She is supportive, compassionate and thoughtful... Barbara uses her natural empathy to design strategically with the user in mind. The qualities that will stand out to you immediately about Barbara is her ability to be detail-oriented, organized, strategic and dig deep into the research.
Nick Lewis,
Senior UX Designer
Barbara is a thorough UX Researcher committed to best practices in qualitative research. She is a fiery advocate for the user base we serve always ensuring that the feedback we receive has a "next step" to it for practical application. Her nack for organization when creating research plans, coordinating invites, recording notes, and synthesizing the findings allows us to easily go back and reference the research and apply it for future work. Her bubbly personality is always a mood lifter and she's always open to feedback and learning new domains that help her be more effective in her research.
05 CONTACT
Get in Touch
Don't be shy! I'd love to answer any questions you may have or just chat for the sake of chatting. I promise I'm not a crazy person.
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(Except on Tuesdays, those are my cheat days)
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